1 Hotels organizational structure should be flat. China's hotel industry in a profound impact on scientific management movement, almost all hotels have formed a hierarchical pyramid organizational system, from the board, general manager, department manager, the supervisor, foreman, waiter, more and more hierarchical levels , processing and transmission of information to go through a number of links, so that the entire organization to reflect changes in the external environment of slow, at a disadvantage in the fierce market competition. Hotel industry a "reengineering" the voice getting higher and higher, and great advances in information processing technology, and managed to break the shackles of the hotel industry to provide material and technical prerequisites. Vigorously flat organizational structure becomes inevitable. Flat organizational structure, refers to the expansion of management levels and management to reduce the amplitude of the structure from the standard form of organization pyramid transformation to cylindrical. Modern processing and transmission of huge advances in technology, it is possible for large amounts of complex information quickly and timely processing and transmission, can significantly reduce the middle management level information processing and transmission of the original work. And the other, ability to work independently members greatly enhance the information age, a lot of managers conditionally authorized employees, set up various working groups. So that employees assume greater responsibility. These two reasons make the hotel a flat organization structure has become an inevitable trend, to meet the new challenges raised by the complex organizational environment.
2 organization and management to be flexible, lean. With the advent of the era of knowledge economy, information technology has become indispensable to modern hotel management tools and techniques, the hotel in the shortest time understanding of customer and market conditions, and therefore should be taken as flexible management, from the traditional rigid management to the dynamic management, problem solving in dynamic, and the flexibility to choose management methods, methods vary inspire employees to effectively implement dynamic management.
Organization and management of lean, lean management is to achieve, through their individual capacities and collective intelligence of employees to achieve the management to be effective, advanced management mode. The basic framework for its management should include "a goal, two pillars and a large base." "One goal" refers to low-cost wood, high efficiency and high quality of production and services to maximize customer satisfaction. "Two pillars" shall mean the production time and personnel conscious of. "One of the basic" means from the local to the overall continuity, improved to eliminate all waste. Lean management makes the hotel between internal departments, coordination between the front and back, forming a parallel project, pull time production, total quality management, team work and other important method of management theory and methods.
3 business processes to be scientific. Intelligence, information technology, network era requires hotel services to the functional development, the development of management tools to intelligent direction. Communication features well-equipped rooms, you can learn news through the Internet, send and receive e-mail, multimedia TV also has bills, airline schedules, stock market information, phonebook, music and pay TV and other functions, should also have a fitness and other recreational facilities, desk with multiple sockets, lamps and other sensors. These full-featured services will inevitably require intelligent management tools, regardless of foreground to background should be the application of computer management system. Function and management of intelligence services, the need for the hotel business process restructuring, scientific design. Through restructuring, reducing unnecessary procedures and links to the same or similar link merge function, reduce operating costs for our customers to provide fast, high-quality service.
2 organization and management to be flexible, lean. With the advent of the era of knowledge economy, information technology has become indispensable to modern hotel management tools and techniques, the hotel in the shortest time understanding of customer and market conditions, and therefore should be taken as flexible management, from the traditional rigid management to the dynamic management, problem solving in dynamic, and the flexibility to choose management methods, methods vary inspire employees to effectively implement dynamic management.
Organization and management of lean, lean management is to achieve, through their individual capacities and collective intelligence of employees to achieve the management to be effective, advanced management mode. The basic framework for its management should include "a goal, two pillars and a large base." "One goal" refers to low-cost wood, high efficiency and high quality of production and services to maximize customer satisfaction. "Two pillars" shall mean the production time and personnel conscious of. "One of the basic" means from the local to the overall continuity, improved to eliminate all waste. Lean management makes the hotel between internal departments, coordination between the front and back, forming a parallel project, pull time production, total quality management, team work and other important method of management theory and methods.
3 business processes to be scientific. Intelligence, information technology, network era requires hotel services to the functional development, the development of management tools to intelligent direction. Communication features well-equipped rooms, you can learn news through the Internet, send and receive e-mail, multimedia TV also has bills, airline schedules, stock market information, phonebook, music and pay TV and other functions, should also have a fitness and other recreational facilities, desk with multiple sockets, lamps and other sensors. These full-featured services will inevitably require intelligent management tools, regardless of foreground to background should be the application of computer management system. Function and management of intelligence services, the need for the hotel business process restructuring, scientific design. Through restructuring, reducing unnecessary procedures and links to the same or similar link merge function, reduce operating costs for our customers to provide fast, high-quality service.
