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Supermarkets three tips to guide consumers warm spike

Source: Time:2016-03-21 11:30:12 views:

Boot shopping satisfaction - perfect consumer experience for consumers. Enable shoppers to get extra satisfaction, a sense of belonging. Customer experience is a comprehensive, multi-angle to think from the customer, even if it is about the way to help him carry the bag, and lifted him up and down stairs at one, before leaving to send a smiley face and a warm words of gratitude, will play an unexpected the effect will enhance customer satisfaction and a sense of belonging minutes.

The supermarket is the source of people's daily necessities, people's basic needs to provide the necessary support, people's lives have been inseparable from the supermarket. With the growing dependence of the supermarket, the supermarket industry to join the development. Today, in addition to a large supermarket various communities, other convenience shops are sprawled across the area inside, which is more and more intense competition, how to attract more customers every supermarket are considered, in which high-quality service is our first thing to do.

  

   The service here is not just referring to the service in the store, but also to attract consumers to their stores to consumers finished shopping activity, must have a good sense of service. Getting off the lead - publicity. To guide customers through the promotion of the supermarket in the vicinity of the cell to carry out some promotional activities, activities of convenience, will be able to effectively promote this store, the supermarket standard service to the customer at home.

  

   Guide consumer spending - and customers closer together. Affectionately greet with customers, many stores are joining in the implementation of the "welcome" such courtesy, which for unknown customer is very appropriate, but for customers already familiar with, people will have the feeling at arm's length, by which Politeness and species are unable to narrow the distance between customers, this time to say, "Sister, I have not seen you, is not the standard supermarket quality of our service here are still not satisfied ah" look down more humane and more, which is more in line with "emotion - reason - law" as the principles of life of Chinese people's habits. Everything right is the best, for the term should be so stereotyped mechanically copy the western stuff, only alienate the distance between customers.

  

   Boot shopping satisfaction - perfect consumer experience for consumers. Enable shoppers to get extra satisfaction, a sense of belonging. Customer experience is a comprehensive, multi-angle to think from the customer, even if it is about the way to help him carry the bag, and lifted him up and down stairs at one, before leaving to send a smiley face and a warm words of gratitude, will play an unexpected the effect will enhance customer satisfaction and a sense of belonging minutes. If the customer can do birthday, the annual holiday when timely send a small gift, send a warm, it will make the customer feel very pleasant and intimate.

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